In the past decade, a night shift labor force has gained momentum in the global economy. The hyper-growth of the transnational call center industry in India provides a quintessential example. The night shift requirement of the transnational call industry also intersects with the spatial and temporal construction of gender. Research conducted in 2006 in Mumbai, Bangalore, and Ahmedabad indicates that the nightscape is primarily a male domain (with the exception of prostitutes, bar dancers, and call girls) and women's entry into this domain generates a range of diverse responses from call centers, their employees, the employees' families, the media, and the Indian public.One afternoon in the fall of 2004, when giving a guest lecture, I asked a roomful of students at The University of Texas at Austin how many of them had called a 1- 800 number for customer support or technical assistance and found that theanbsp;...
|Title||:||Working the Night Shift: Women's Employment in the Transnational Call Center Industry|
|Publisher||:||ProQuest - 2008|