Workforce of One

Workforce of One

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Companies have excelled by treating customers as qmarkets of oneq-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent. In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees' talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins. The authors present four customization strategies: -Segmenting your workforce; for example, by life stage and learning style -Offering modular choices; e.g., choices regarding rewards, learning needs, or job duties -Defining broad and simple rules, such as evaluating work by outcomes, not time invested, or hiring for potential in addition to specific skills -Fostering employee-defined personalization, whereby employees define their own people practices (e.g., using peer-to-peer technologies to learn from one another) Drawing on extensive proprietary research, the authors explain how to combine aspects of all four strategies to address your organization's unique needs. Improving workforce performance through customized work experiences is the holy grail of the HR function. This book shows you how the workforce-of-one approach positions your company to win-while transforming your HR team into a strategic powerhouse.Broadly Define Jobs and Careers As a member of the Best Buy Geek Squad, Moira Hardek had core job duties that had once involved fixing customersa#39; technical computer ... outcomea€”helping Best Buy deliver superior customer servicea€”she was able to customize her job and get creative. ... Like Best Buy, a number of organizations have thrown out their detailed lists of tasks associated with each jobanbsp;...

Title:Workforce of One
Author:Susan Cantrell, David Smith
Publisher:Harvard Business Press - 2013-12-30


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