Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that canat be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission Make every employee a customer service agent Create an environment in which exceptional service experiences can happen Humanize customer service, virtually and in person Find a way to say ayesa even when the answer is anoa Ask fewer questionsaand provide more answers Use words that win customers Empower employees to find innovative solutions Learn from your critics Exploit your customeras pain points, but never the customer Allow for random acts of WOWatheyare often the most memorable And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.blog reviews, and frustrations vented on social media sites are no longer private, but open to everybody to consider and use when making their next purchase. The Internet has given incredible power to people to voice their experience about a product or service and the ... The infamous Comcast aphone call from hella isna#39;t limited to just Comcast; any organization with an agent having a bad day isanbsp;...
|Title||:||Win the Customer|
|Publisher||:||AMACOM Div American Mgmt Assn - 2015-09-23|