This is the eBook version of the printed book. This Element is an excerpt from 33 Million People in the Room: How to Create, Influence, and Run a Successful Business with Social Networking (9780137154357) by Juliette Powell. Available in print and digital formats. How Best Buy used internal social networking to improve productivity and customer service. When Best Buy sub-brand Geek Squad decided to roll out an internal wiki to its 11, 000 employees, the powers that be really had no idea what the employees were going to use it for. Youad think it would only result in staffers playing around all day instead of doing what theyare being paid to do. Youad think it would seriously drag down productivity. But employee productivity actually increasedabNowadays, when a Best Buy store doesna#39;t have any stereo geeks in it with an inherent knowledge of the latest Pioneer subwoofer, any Best Buy employee can log on to the company wiki to get in touch with their inner geek and findanbsp;...
|Title||:||When Social Media Productivity Can Trump Individual Productivity|
|Publisher||:||Pearson Education - 2010-06-07|