Many of the world-class customer service companies that we have worked with have used this exercise as the ... Figure 9.3 shows some sample pages from the John Roberta#39;s Spa Guest Experiential Cycle Training Manual, which newanbsp;...
|Title||:||What's the Secret|
|Author||:||John R. DiJulius|
|Publisher||:||John Wiley & Sons - 2011-01-07|