What's the Secret

What's the Secret

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Many of the world-class customer service companies that we have worked with have used this exercise as the ... Figure 9.3 shows some sample pages from the John Roberta#39;s Spa Guest Experiential Cycle Training Manual, which newanbsp;...

Title:What's the Secret
Author:John R. DiJulius
Publisher:John Wiley & Sons - 2011-01-07


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