Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!Eight Steps to Planning, Mapping, aamp; Sustaining Lean Improvements in Administrative Areas Don Tapping, Tom Shuker. 4. ... to assist the team, if needed athis may involve outside consulting services, benchmarking trips to other organizations, anbsp;...
|Title||:||Value Stream Management for the Lean Office|
|Author||:||Don Tapping, Tom Shuker|
|Publisher||:||CRC Press - 2003-02-20|