SOLICITING CUSTOMER VIEWS AND OPINIONS Obtaining Input on Programs or Services For an agency to fully understand its customers, it must hear the ... Surveys have been used to find out what customers think of road maintenance activities. ... As the top categories for improvement, the survey population preferredanbsp;...
|Title||:||Using Customer Needs to Drive Transportation Decisions|
|Author||:||Kathleen E. Stein, Robert K. Sloane|
|Publisher||:||Transportation Research Board - 2003-01-01|