Transforming E-Business Practices and Applications: Emerging Technologies and Concepts presents an integrated view of the latest issues and technologies evolving from business transactions and support.A total of 737 valid returns were obtained through a questionnaire survey. ... Although we found that service quality significantly influences customersatisfaction, which in turn leads to customer loyalty, we did not find a direct relationshipanbsp;...
|Title||:||Transforming E-Business Practices and Applications: Emerging Technologies and Concepts|
|Publisher||:||IGI Global - 2009-12-31|