A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.content and exercises that include a good self-assessment quiz, a case study, and excellent tips and techniques. ... and handouts. www.infopeople.org/training/ past/2005/fishpickle/ Employee Customer Service a Training Information Theanbsp;...
|Title||:||Training Library Staff and Volunteers to Provide Extraordinary Customer Service|
|Author||:||Julie Beth Todaro, Mark Smith|
|Publisher||:||Neal Schuman Pub - 2006|