Training Ain't Performance is a whimsical, entertaining, and solidly written book that takes on the subject of human performance in the workplace. From its first chapter, Show Me the Money, to its concluding chapters, Hit or Myth: Separating Fact from Workplace Performance Fiction, readers are gently guided toward an understanding of human performance improvement and how to use it for real organizational value.Prescription: Check to see if the original gap that triggered the training intervention was based on a skill and knowledge ... Read the following case as an example. ... To this end, Big Bob has brought in a customer service training program and invested heavily in having everyone go through it. ... They have been serving customers fast, taking time to pull out parts for comparison and to offer alternatives.
|Title||:||Training Ain't Performance|
|Author||:||Harold D. Stolovitch, Erica J. Keeps|
|Publisher||:||American Society for Training and Development - 2004|