TQM in the Service Sector

TQM in the Service Sector

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The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities, etc. This book is about understanding TQM concepts and applications in the service sector.Target customers include resellers/ distributors/ authorized service providers/ HP service centers, etc. Training covers concepts such as selling, product technical knowledge, supply chain management, effective interactive skills, executiveanbsp;...

Title:TQM in the Service Sector
Author:R.P. Mohanty & R.R. Lakhe
Publisher:Jaico Publishing House - 2008-02-01


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