This complete guide to TQC takes a practical, how-to approach, addressing the quality revolution, customer obsession, planning processes; improvement cycles, process management, employee participation, getting started and ongoing management; conducting TQC audits or review; and the essence of TQC itself. Also included are appendices of recommended readings, improvement projects using the PDCA cycle, the qseven quality control toolsq, and the qseven new management toolsq. 40 illustrations and an index are provided.The need for a system to manage customer complaints Every company or organization is always receiving customer ... minutes, I asked the final question: aquot; Is there anything else you would like to say about HP calculator products and service?
|Title||:||Total Quality Control Essentials|
|Author||:||Sarv Singh Soin|
|Publisher||:||McGraw-Hill Companies - 1992|