Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.... (Chapter 13), at least until we have dealt with the very poorly performing processes that clearly do need radical review. ... Customers of these organizations may be changing and demanding certain new relationships. ... When Ford benchmarked Mazdaa#39;s accounts payable department, however, they discovered a business process being run by five people, ... They had developed high infrastructure costs and bureaucracies that made them relatively unresponsive to customer service.
|Title||:||Total Organizational Excellence|
|Author||:||John S Oakland|
|Publisher||:||Routledge - 2007-08-22|