Total Operations Solutions

Total Operations Solutions

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Total Operations Solutions builds on concepts that were introduced in qTotal Manufacturing Solutionsq, Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors. The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process. Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.The weighting should reflect the relative importance that the customers attach to these elements. Table 5.2, as shown by Christopher (1992), illustrates an example of composite customer service index. No matter how good our internalanbsp;...

Title:Total Operations Solutions
Author:Ron Basu, J. Nevan Wright
Publisher:Routledge - 2006-08-11


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