Gain the expertise required for success in one of the hottest segments of the automotive industry! This pioneering, eight-book series leads users to an understanding of the principles and procedures needed to manage an automotive services facility. Written by a National Automotive Service Advisory Panel member and former host of the aTech Tipsa segment on the popular aTruckina USAa television show, each book contains proven solutions for effectively tackling challenges faced by todayas professional automotive service managers. The rationale for automotive services management as a unique discipline is also explained, making this series a great resource for professionals and those interested in Auto Service Management as their career path.Significance of the Problem Cost of the Repair Figure 6-2 The decision to purchase. ... If a motorist is driving down the highway with a rear wheel, anti-lock brake warning lamp on, but she still believes the vehicle is safe iwhether it is or not1, anbsp;...
|Title||:||Total Customer Relationship Management|
|Publisher||:||Cengage Learning - 2002-12-01|