Tips from the Trenches

Tips from the Trenches

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If you're looking for guidance on building and managing a Technology Professional Services Organization, you'll find 165 great tips in this book from folks who've been there and know first hand the trials and tribulations of running a services organization. Inside this book you'll find real-life experiences and qlessons learnedq that will help you create and run a first-class services organization. Whether you're with a startup with just a few Consultants or with a Fortune 500 company with a sizable services organization, the gems provided in this book will give you insight into a range of topics, from setting up your Services strategy and charter; to Services marketing and selling; to business operations, organizational design, services delivery and offshoring. Written by over 100 Professional Services industry experts, you won't find a more comprehensive book on this subject anywhere. If you'd like to contribute to our next book or just connect with your peers, join our PS community at Services Marketing Creating loyal, referenceable customers is one of the most important elements for any ... However, I have found that the best way to improve customer satisfaction is to not measure it after-the-fact in a survey but toanbsp;...

Title:Tips from the Trenches
Author:Mahesh Baxi, Theresa Jansen, Joe Longo
Publisher:PSVillage - 2007


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