If you're looking for guidance on building and managing a Technology Professional Services Organization, you'll find 165 great tips in this book from folks who've been there and know first hand the trials and tribulations of running a services organization. Inside this book you'll find real-life experiences and qlessons learnedq that will help you create and run a first-class services organization. Whether you're with a startup with just a few Consultants or with a Fortune 500 company with a sizable services organization, the gems provided in this book will give you insight into a range of topics, from setting up your Services strategy and charter; to Services marketing and selling; to business operations, organizational design, services delivery and offshoring. Written by over 100 Professional Services industry experts, you won't find a more comprehensive book on this subject anywhere. If you'd like to contribute to our next book or just connect with your peers, join our PS community at www.psvillage.com.5: Services Marketing Creating loyal, referenceable customers is one of the most important elements for any ... However, I have found that the best way to improve customer satisfaction is to not measure it after-the-fact in a survey but toanbsp;...
|Title||:||Tips from the Trenches|
|Author||:||Mahesh Baxi, Theresa Jansen, Joe Longo|
|Publisher||:||PSVillage - 2007|