For the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: Metrics - Technology Integration - Accountability and Motivation - Roles a Responsibilities - Operations Methods, Procedures a Work Flow - Customer Service a Call Center Operations - Sustainable Customer Service and Support - Reduction of Scrap, Re-Work and Returned Product - Quality Data Analysis a Reporting - Decision Support and Back Office Processes - Scheduling a Work Force Management - Operations Process Knowledge Management - and more.When wireless data customers begin to add up the $15, $20 and $30 monthly unlimited usage fees on phones, tablets, digital cameras, ... There were no monthly fees and no activation fees a only usage fees. This arrangement made ownership of a Kindle as a second or third data device a manageable and affordable cost.
|Title||:||Thirty Seven Ideas for Business Operation Improvement*|
|Publisher||:||Operation Improvement Inc - 2011-06-01|