Outlines strategies to improve customer service, gather advocates, maintain resources, and garner recognition for providing value.Now you can begin to streamline processes and improve quality service and staff productivity. CHANGE MANAGEMENT aquot;Change hurts; indecision kills.aquot; (Miller in Mieszkowski 1999, 156) aquot;Even if youa#39;re on the right track, youa#39;ll get run over ifanbsp;...
|Title||:||The Visible Librarian|
|Author||:||Judith A. Siess|
|Publisher||:||American Library Association - 2003-01-01|