Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.101 Companies that Profit from Customer Care Ron Zemke, Dick Schaaf. and K mart to Firestone and Goodyear have become forces to be reckoned with. Sears has a 40 percent share of the automobile battery after- market thanks to theanbsp;...
|Title||:||The Service Edge|
|Author||:||Ron Zemke, Dick Schaaf|
|Publisher||:||Plume Books - 1990|