The Road to Total Quality

The Road to Total Quality

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Johnson aamp; Johnsona#39;s management sought ways to maintain and improve quality at lower costs in the face of rising domestic and ... For example: a€c Forda#39;s share of the U.S. new car market was 18.8 percent when the Taurus was launched in 1985. ... At one time, audits indicated a substrate defect rate approaching 6 percent (60, 000 parts per million or PPM). ... Senior Vice President and Corporate Director, Quality, aquot;The superb competition required us to run a four- minute mile and we did.

Title:The Road to Total Quality
Author:Lawrence Schein
Publisher: - 1990


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