A unique insight for both practitioners and academics on how to achieve a 'relationship advantage'. The relationship in information technology (IT) outsourcing often determines the difference between a successful, a less successful, and a failing outsourcing deal. The authors examine five case studies (Xerox, British Aerospace, ESSO, BP, and the UK Inland Revenue), and by way of a novel client-supplier relationship framework they identify the key dimensions of an outsourcing relationship.D. M. 335. 337 Rover Group 133 Royal Bank of Scotland 11 SabherwaL R. 377. ... R. 179 Sears 39 Sears Roebuck 10 Sears UK 360 Security Manual 270 Seddon. P. 2. 27 Self- ... 214 structural dimensions 324 see also BT Syncordia Syncordia-BPX 364 Systor AG 9 Talisman 1 1 Tate Consulting Services 8 Taylor. K. 221anbsp;...
|Title||:||The Relationship Advantage|
|Author||:||Thomas Kern, Leslie Willcocks|
|Publisher||:||Oxford University Press on Demand - 2001|