Uses examples to explain how to provide exceptional customer serviceIndeed, repair service is part of a whole genre of service delivery that requires systematic, rigorous problem-solving skills, ... Sewell Village Cadillac. Sewell Lexus. He provides leaner cars for his service customers, he insists on delivering carsanbsp;...
|Title||:||The Real Heroes of Business-- and Not a CEO Among Them|
|Publisher||:||Broadway Business - 1994|