The Process Edge

The Process Edge

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The Process Edge proves that business process improvement is not a fad. It addresses the recent backlash against process movements like reengineering by explaining why businesses can decline even as process reform is creating dramatic new efficiencies and savings. Companies that experience this paradox are investing in the wrong processes. The book presents an economic model for deciding which business processes are worth the investment and provides the tools for applying the model. It shows that process can be the key to competitive edge. Applying the principles of The Process Edge will help managers resolve the process paradox by measuring the genuine cost and economic value of process improvements and investing only in those that will help their companies thrive.In Toyotaa#39;s case, for example, streamlining manufacturing processes led to a level of quality and value that became part ... Obviously, it is unwise not to invest in a process that directly affects customer service. ... takes the order, checks to see if the goods are in stock, passes the order on for fulfillment, and arranges payment.

Title:The Process Edge
Author:Peter G. W. Keen
Publisher:Harvard Business Press - 1997


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