The author provides a clear, actionable plan to fight frustration at work, make savvier decisions and avoid costly mistakes when time, attention and choices are short in supply.Like doctors, we can come to the wrong snap conclusion that prematurely rules out the very possibilities that could lead to a better solution. A variation of ... the wrong problem. Thata#39;s why taking a few minutes to clarify and confirm what you think someone means saves you time and effort. ... Customer. Service. Today? Herea#39;s the problem: by the time customers talk to a service representative, they are oftenanbsp;...
|Title||:||The Power of Pause|
|Publisher||:||John Wiley & Sons - 2009-12-21|