Every business wants to be known for its customer service. Although even a slow -but-steady giant such as Radio Shack Corporation will often come up with a hot product, it is its customer service that keeps it in business, year after year.
|Title||:||The Phoenix Effect|
|Author||:||Carter Pate, Harlan Platt|
|Publisher||:||John Wiley & Sons - 2002-07-15|