End every manager's nightmare: conducting performance appraisals.The best approach for the customer data would probably be to ask them to fill out some simple survey. ... draft the customer service survey and, after the manager reviews and approves it, distribute it to a representative sample of his customers.
|Title||:||The Performance Appraisal Question and Answer Book|
|Author||:||Richard C. Grote|
|Publisher||:||AMACOM Div American Mgmt Assn - 2002|