This Element is an excerpt from The Truth About Confident Presenting (9780132354967) by James OaRourke. Available in print and digital formats. Understand the nonverbal messages youare sending, control them, and make them work for you! Less than a third of the meaning transferred in a personal conversation comes from spoken words. The majority comes from nonverbal sources, including body movement, eye contact, gestures, posture, vocal tone, pitch, pacing, phrasing, clothing, your use of time, and dozens more nonverbal categories--many difficult to detect and understand....Any customer service manager will tell you that a sales professionala#39;s job is to meet or exceed the customera#39;s expectations. The same is true of a public speaker . Following a presentation to mid-level managers of Bayer Corporation (whoseanbsp;...
|Title||:||The Nonverbal Side of a Good Presentation|
|Publisher||:||Pearson Education - 2010-12-15|