This guide to ISO is based on seminars the author has presented to the top training and quality groups in the country. The author explains in detail the 20 elements of ISO 9000 and how they can be strategically adjusted to fit various companies.The standard is a guideline for the design, manufacture, sale, and servicing of a product. For the purpose of this book, a product can be defined as either hard (for example, a car, computer, or sheet of paper) or soft (such as the service ... In summary, ISO 9000 is nothing more than a checklist for doing business on aanbsp;...
|Title||:||The Manager's Guide to ISO 9000|
|Author||:||Kenneth L. Arnold|
|Publisher||:||Simon and Schuster - 1994|