Explains the relationship between job-related learning, individual opportunity, and the competitiveness of employer institutions. Takes a close look at the employer-based training and development systems, in general, and the difference between small and large employers, in particular. Graphs, tables, and drawings.According to Alice McCord of the National Retailers Association, aThe industry faces a young, poor-quality applicantaquot;?4 Customer service training, therefore, will become increasingly important. One survey noted it as second in importance only anbsp;...
|Title||:||The Learning Enterprise|
|Author||:||Anthony P. Carnevale|
|Publisher||:||DIANE Publishing - 1993-05-01|