The Lean Office: Collected Practices and Cases in a compilation of articles previously published in Lean Manufacturing Advisor: the monthly newsletter by Productivity Press. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.October, 2003 Canada Post, the Canadian postal service, was an organization that had operated a certain way for decades. Following World War II, it was staffed largely by former army personnel who used what was essentially aanbsp;...
|Title||:||The Lean Office|
|Publisher||:||Productivity Press - 2005-01-31|