The ITSm Process Design Guide

The ITSm Process Design Guide

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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.Because of its shape, the cause-and-effect diagram may also be called a fishbone diagram. Figure 7.5 shows a sample cause-and-effect diagram. A key benefit of a cause-and-effect diagram is that it facilitates a logical ap- proach to problemanbsp;...

Title:The ITSm Process Design Guide
Author:Donna Knapp
Publisher:J. Ross Publishing - 2010-08-15


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