This practical guide is a great solution to address the key problem how to implement ITSM and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes a small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement programThe only problem was that the backup used exactly the same software as the prime system and so naturally the same overflow error occurred. The backup then shut itself down. Without a working guidance system there was nothing for theanbsp;...
|Title||:||The IT Service Management Process Manual|
|Publisher||:||Van Haren - 2013-02-11|