The Innovation Playbook

The Innovation Playbook

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Short Circuit Circuit City filed for bankruptcy in November 2008. I think Circuit City is a great example of what can go wrong when you take your finger off the customer service pulse, and moreover, depart from the principles of using innovationanbsp;...

Title:The Innovation Playbook
Author:Nicholas J. Webb
Publisher:John Wiley & Sons - 2010-08-31


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