How do salespeople become successful? According to the author, the only surefire way is to absorb new ideas and information one day at a time. That's the premise behind this sales guide that contains 250 qsmallq ideas that readers can put to work immediately to make a big improvement in selling and customer service effectiveness. Two basic formats are used for these idea-starters: FYI sections, simple checklists such as key points to remember when making a sales presentation, and forms and grids that guide the rep through such basic tasks as preparing a territory analysis or identifying specific customer service problems. Nearly 100 illustrations, charts, and worksheets are included.aquot;May I ask you some questions about your business?aquot; may be a rhetorical question, but it is worth asking anyway. 2. Start broad, then get specific. Broad, open-ended questions are a good way to start gathering information. They put youranbsp;...
|Title||:||The Idea-a-day Guide to Super Selling and Customer Service|
|Author||:||Tony Allesandra, Anthony J. Alessandra, Gary Couture, Gregg Baron|
|Publisher||:||Dartnell Corporation - 1992-01-01|