The Human Brand

The Human Brand

4.11 - 1251 ratings - Source

For much of the early 20005, Nextel enjoyed the highest customer satisfaction rankings and highest rates of customer loyalty ... Sprint had the lowest customer service rating in the industry and one of the highest customer churn rates, nearly anbsp;...

Title:The Human Brand
Author:Chris Malone, Susan T. Fiske
Publisher:John Wiley & Sons - 2013-09-10


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