Explains how today's workers are a company's greatest asset and should be treated as such and discusses the flaws in the trend that sent service, manufacturing and retail sector jobs overseas in an effort to stay competitive through reduced wages and benefits. 25, 000 first printing.(Trade-offs between cost and service are represented in Figure 9.1.) We are used to believing that if a company has the lowest prices, then it must have bad service . But model retailers manage to offer low prices and good customer service, anbsp;...
|Title||:||The Good Jobs Strategy|
|Publisher||:||Houghton Mifflin Harcourt - 2014|