The Experiential Learning Toolkit presents a diverse range of practical exercises, which are based on the theory of experiential learning. Experiential learning is concerned with learning through direct experience, which aims to create more effective, engaging and embedded learning. Each activity presented includes a description of the underlying principles, practical information on delivering the exercise as well as tips and further reading. The exercises cover a range of training needs including; effective customer service, telephone skills, applying strategic thinking, and developing creativity. Trainers will find this an invaluable resource, with fresh approaches which engage and inspire learners.Complaints require company logging and follow-up in order for the organaa ization to learn from customer experiences. ... in compensation for poor service, letters that clearly do nothing except halfheartedly apologize, a threatening letter from a solicitor saying you ... They are also asked to examine the common format for effective complaining format and the most effective format for the response format.
|Title||:||The Experiential Learning Toolkit|
|Publisher||:||Kogan Page Publishers - 2010-07-03|