A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. * Illustrations and drawings of innovative library buildings and features * A bibliography of additional print and online resources * A complete indexThe combination of the survey results plus the open-ended comments provides rich and immediate feedback on how well the ... Really good customer service comes from actions that make the customera#39;s experience with your library one thatanbsp;...
|Title||:||The Customer-focused Library|
|Author||:||Joseph R. Matthews|
|Publisher||:||ABC-CLIO - 2009|