The Customer-focused Library

The Customer-focused Library

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A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. * Illustrations and drawings of innovative library buildings and features * A bibliography of additional print and online resources * A complete indexThe combination of the survey results plus the open-ended comments provides rich and immediate feedback on how well the ... Really good customer service comes from actions that make the customera#39;s experience with your library one thatanbsp;...

Title:The Customer-focused Library
Author:Joseph R. Matthews
Publisher:ABC-CLIO - 2009


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