The Change Management Toolkit

The Change Management Toolkit

4.11 - 1251 ratings - Source

In the rapidly changing global business environment, businesses need to constantly adapt and re-shape their ideas in order to compete and survive. This practical book provides students and managers with all the tools needed to implement and manage these changes. Fully up-to-date with the latest management thinking, the book covers corporate culture, organizational learning, virtual organizations, balanced scorecards and change architecture. It explains how to choose a successful technique for change, provides the tools to implement that change, and demonstrates how to monitor performance and sustain success. This book will prove essential for students taking courses in Change Management at undergraduate and MBA level and also for all managers and consultants handling change in an organizational setting.The responses to the question of what practical steps should be taken to improve customer service included more staff and better facilities, as well as training in customer service (now under way). Information and management issues wereanbsp;...

Title:The Change Management Toolkit
Author:Colin A. Carnall
Publisher:Cengage Learning EMEA - 2003


You Must CONTINUE and create a free account to access unlimited downloads & streaming