Ten Steps to ITSM Success

Ten Steps to ITSM Success

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Guides the reader through an ITSM transformation journey based on the authorsa€™ real-world experiences, in a ten-step approach.To site just one example, the CEO of ServiceNow described his companya#39;s offering at the recent VMworld 2012 ... even point solutions a€“ such as a service catalog, a stand-alone CMDB, event monitoring software, and other items of this nature.

Title:Ten Steps to ITSM Success
Author:Angelo Esposito
Publisher:IT Governance Publishing - 2013-02-07


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