This text explores the relationship between technology and inequality through social and cultural theory and case studies of the application of ICTs, in particular in media, education and training.Telecentres (or call centres) consist of workplaces in which customer service telephone agents are physically co-located in one large room or building. ... business to justify their own 24-hour tele- centre operation, but some large organisations also prefer this method of operation. ... services for such clients as the National Health Service, British Gas, Shell, Volkswagen, Nissan and Disneyland, Paris.
|Title||:||Technology and In/equality|
|Publisher||:||Psychology Press - 2000|