This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep ain the trenchesa insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. Youall learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. ac Leverage MOF and ITIL processes built into System Center 2012 Service Manager ac Plan and design your Service Manager deployment ac Install Service Manager or upgrade from earlier versions ac Efficiently administer work and configuration items ac Use connectors to integrate with Active Directory, Exchange, and System Center components ac Create service maps ac Enable end user access through Service Manageras self-service portal ac Implement incident, problem, change, and release management ac Utilize workflows to automate key support processes ac Create service level agreements with calendars, metrics, and objectives ac Provide quick access to a standardized catalog of services ac Use notification to ensure that Service Manager items are promptly addressed ac Secure Service Manager and its data warehouse/reporting platform ac Perform maintenance, backup, and recovery ac Manage Service Manager performance ac Customize Service ManagerService level management (SLM) is part of the ITIL v3 Service Design process. ... SLM processes provide a framework by which services are defined, servicelevels are agreed upon, and service level agreements and operational levelanbsp;...
|Title||:||System Center 2012 Service Manager Unleashed|
|Author||:||Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan|
|Publisher||:||Sams Publishing - 2014-09-26|