Synchro service--an organization-wide commitment to seamless, consistent, customer-driven service--can lead to higher customer loyalty, stronger supplier relations, and an undeniable competitive edge. Schonberger, teaming up with Knod, adapts the best of his world-class manufacturing strategies for the service industry, giving readers everything needed to design and execute a synchronized service strategy.At UPS, mechanics work at night on delivery vehicles driven mostly during the day, but drivers and mechanics stay closely in touch. ... The driver uses the form in conducting a pretrip inspection every morning. ... crew chiefs have long been standard in military and (in some cases) commercial aircraft maintenance programs.
|Publisher||:||Irwin Professional Publishing - 1994|