Strategic Planning and Performance Measurement: Develop a Measure a Winning Strategy, provides a clear and concise roadmap for designing, implementing and measuring strategy. The focus is on strategic factors, which are defined in a unique way as the criteria on which an organization or business unit has to do well in order to succeed. For organizations to be successful, they must take a stakeholder perspective of their performance a stakeholders such as customers, suppliers, employees and owners. The book cites many case studies including: 7-Eleven, Roche, K-mart, McDonaldas, Levi Strauss, Accor Hotels, Gallo Wines, Daimler Chrysler, Sears Roebuck, Mont Blanc, Tag Heuer, Lexus, Semco, Bright Horizons, Burns Philp, Scania Trucks and British Airways. This book provides a quantum leap forward in improving organizational performance. Management practitioners across the globe will find immediate and practical applications of its methods.... customer complaints system 51 customer focus groups 50, 54, 173, 239 customer perspective 55a56 customer service 32, ... company 57a59 transactions with 15 Daimler Chrysler 154a155 dairy cooperative 128a133 David Jones 108a109, anbsp;...
|Title||:||Strategic Planning and Performance Management|
|Publisher||:||Routledge - 2012-08-06|