Straight Talk: Written Communication for Career Success is a fresh new approach that gives tools needed to communicate with confidence. This text provides a thorough overview and hands-on practice in the written communication skills essential for life and work success. Whether writing person to person, or to a group, plenty of practical applications give hands on experience in: practicing effective writing, handling professional memos, participating in teams, and gaining confidence in delivering formal and informal professional documents. This book also helps students prepare for competitive events and includes a 5-Step Strategic Communication tactic which students can immediately apply and practice.... uiowa.edu/iswfest/. 2 One of your authors has written extensively on customer service. His most recent book is Paul R. Timm, Customer Service, 5th Edition, Upper Saddle River: Pearson Prentice-Hall, 2011. Reference Tool for Straight Talkanbsp;...
|Author||:||Paul R. Timm, Sherron Bienvenu|
|Publisher||:||Routledge - 2011-04-13|