Put every employee on the path to excellence! Solving Employee Performance Problems provides the tools you need to handle the most difficult employeesafrom the chronically late or distractingly dramatic to the disruptive, dishonest, or downright insubordinate. Taking a heavy-handed approach to such behaviors might make you feel good for a little whileabut using the measured, proactive techniques outlined in this book will be better for you, your staff, and your business. With Solving Employee Performance Problems, youall learn how to take ownership of your employeesa behaviors, master conversations about poor performance, conduct productive follow-ups, and ultimately generate: Greater engagement and ownership of work Higher levels of collaboration and productivity Increased loyalty and retention rates Gainful ROI from everyone who works for you Thereas a direct link between growth of individual employees and organizational growth. Use Solving Employee Performance Problems to be someone who manages proactively. Itas the only way to make a positive difference in the life of your employeeaand make a positive impact on the future of your company.Conversation Starter Sam, Ia#39;ve reviewed the departmenta#39;s error rate percentage for the past three weeks, and I noticed ... PERFORMANCE CHALLENGE: SUBSTANDARD CUSTOMER SERVICE Typical Scenario Peter is a customer serviceanbsp;...
|Title||:||Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone|
|Author||:||Anne Bruce, Brenda Hampel, Erika Lamont|
|Publisher||:||McGraw Hill Professional - 2011-05-26|