To contact a conduct business with the Social Security Administration (SSA), callers may use a national toll-free 800 number to conduct simple transactions, such as requesting information about SSA programs. Individuals may also call or visit one of SSA's 1300 field offices. In response to growing public preference for using the 800 number a to be consistent with governmentwide performance improvement initiatives, SSA has focused on improving this service. This report examines how well SSA's 800 number provides service to the public a what will ensure that improvements to the service are cost effective.More Cost-Effective Approaches Exist to Further Improve 800-Number Service Cynthia M. Fagnoni, Michele Grgich ... ssaa#39;s 800-number telephone service reflects its long-standing focus on customer service, and gpra and npr have reinforced this focus. ... service delivery goals and objectives for many aspects of ssaa#39;s operations such as access to its 800-number service and waiting times at field offices.
|Title||:||Social Security Administration|
|Author||:||Cynthia M. Fagnoni, Michele Grgich|
|Publisher||:||DIANE Publishing - 1997-06-01|