Sharing Hidden Know-How

Sharing Hidden Know-How

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Using knowledge that an organization already has is one of the great management ideas of the last fifteen years. Putting Knowledge to Work provides external consultants, internal facilitators, and leaders with a five-step process that will help them achieve their knowledge management goals. The five steps, Knowledge Jams, show how to set the direction, foster the correct tone, conduct knowledge capture event, and integrate this knowledge into the organization. In addition, the author introduces conversation practices for participants to effectively co-create knowledge and discover context.managers, 95e; helping the home team, 99e Knowledge Jam Planning Event Template, 42a€“43, 44ea€“45e Knowledge Jam portfolios: ... need for, 103; description of, 80a€“81, 134fig; dialogue practice opposite to, 86fig Lotus Corporation, 135 Lotus Notes, 135a€“136, 137, 138 ... Assist, 150t; Search/Alerts, 154t; three faulty assumptions of, 5a€“6; Venn diagram for comparison of, 143, 156fig; Wikis, 13, 99, 155t.

Title:Sharing Hidden Know-How
Author:Katrina Pugh
Publisher:John Wiley & Sons - 2011-03-01


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