Serving Internal and External Customers

Serving Internal and External Customers

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This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication a€œbest practices, a€ Customer Servicea€ provides innovative concepts and techniques appropriate for both experienced and entry-level customer service providers. This interesting and informative book is necessary reading for vice-presidents, directors, managers, and supervisors in Consumer Affairs; customer service managers, directors and managers of Call Centers, managers and supervisors in Customer Relations; Customer Support managers; and Customer Service trainers.To understand exceptional customer service and the value of interpersonal communication with customers, we first must ... Those go to the heart of the requirement for exceptional customer service performance and communication skills.

Title:Serving Internal and External Customers
Author:Anne Swartzlander
Publisher:Pearson College Division - 2004


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