Services Customization Using Web Technologies

Services Customization Using Web Technologies

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The Internet gives the consumer almost unlimited choice in products. At the same time, it causes a globalization of consumer habits and tastes. One important question that arises is: Does the Internet and the World Wide Web offer the same opportunities for choice of services as they do for products? Services Customization Using Web Technologies aims to advance our understanding of Web-related concepts, approaches, and technologies revolving around the core theme of e-service customization. Limitless e-service choice can become possible on the Web only through customization. Understanding such customization on the Web, applied at a mass market level, in a cost efficient manner, will present an unprecedented opportunity for both the industry and the consumers. For both researchers and practitioners, understanding that as service customization accelerates through other types of industries and consumers, we will experience, the benefits of service customization in many more areas of everyday life.BMW customers can use an online toolkit to design the roof of a Mini Cooper with their very own graphics or picture, which is then reproduced ... (APC), a case described by Lars Hvam in a special case study issue of the International Journal of Mass Customization (2006). ... to create value, rather than a problem to be minimized, challenging the a€œone size fits alla€ assumption of traditional mass production.

Title:Services Customization Using Web Technologies
Author:Kardaras, Dimitris
Publisher:IGI Global - 2012-05-31


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